Returns and Exchanges
We take great pride in our premium products and customer satisfaction. However, if you ever need to return or exchange an item, here's how it works:
Please note that items within the following categories are considered non-returnable:
- Personal Care Products
- Food articles
- Pacifiers, Teethers & Soothers
- Medical care
- Maternity Lingerie
- Baby bedding
- Feeding bottles
- Nipples and Teats
- Breast Feeding accessories
- Face mask
- Art and Craft Hobby Kits
- Bath toys
- Bath safety
No Returns Accepted Post Installation
- Ride-on toys
- Tricycles, Bicycles and Go Kart
- Indoor play equipment
- Outdoor play equipment
- Baby Furniture
- Kids Furniture
- Storage & Organization
- Strollers & Travel systems
Step 1 - Understand our conditions
As soon as your order arrives, please try everything on and inspect your products. Blush & Bloom will only issue an exchange or refund under the following conditions:
If you have chosen the wrong size: Blush & Bloom will happily exchange your item for the correct size. You can choose to deliver the goods back to Blush & Bloom, or we can arrange for a courier to collect the goods. If Blush & Bloom does not have your size, or the item has been discontinued, you can exchange the item for similar products of the same value or higher.
If you change your mind: For a change of mind purchases, Blush & Bloom is happy to exchange the goods. You can choose to deliver the goods back to Blush & Bloom, or we can arrange for a courier to collect the goods. If Blush & Bloom does not have your size, or the item has been discontinued, you can exchange the item for similar products of the same value or higher.
Refunds will not be issued until the goods have been returned to Blush & Bloom and are deemed fit for sale. Refunds will be processed as per account details.
If the item is faulty: At Blush & Bloom we take great care, ensuring our quality goods have been checked for damages or defects prior to delivery. Blush & Bloom will only issue a refund or exchange for faulty items on agreed approval of fault. Any accidental or deliberate damage of goods will not be refunded. Upon approval and receipt of the faulty goods, Blush & Bloom will offer to refund the cost of the individual item or if preferred, arrange for an exchange.
Only if the product is in its original sale condition: Any exchanges or refunds as mentioned above, including faulty goods, will only be granted provided the goods have not been used or worn, are unwashed, have no perfume smells or odors and are in their original packaging with all tags still intact and accompanied by proof of purchase. We are unable to accept goods that are not in the original sale condition. Returned items that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Please note, any items that are damaged as a result of wear and tear are not considered faulty, however, the return of all faulty goods will be reviewed on a case by case basis.
Step 2 - Notify us
If you would like to exchange or return your item, please email us within 7 days of receiving your order at [email protected] or call us at 0124 410 9036 within India or International +91 124 410 9036 from 9 am to 7 pm (GMT+5.5), six days a week. Requests made outside of this timeframe may not be considered. In your email, please provide the following:
In your email please provide the following:
- Your order number;
- Your name;
- Your mobile number;
- The item(s) you would like to exchange or return;
- The reason you would like an exchange.
Blush & Bloom will promptly confirm via email or phone, whether your item(s) can be exchanged or refunded.
Step 3 - Return the original goods
Upon approval of exchange or return, Blush & Bloom can arrange for a courier to collect your items. Blush & Bloom cannot be held responsible for products lost in transit, so it is advisable to send your items via registered post so the shipment can be tracked. Please contact us at [email protected] or call us on within India at 0124 410 9036 or International: +91 124 410 9036 to arrange a time. Any agreed faulty goods will be collected from Indian customers and a replacement item delivered free of charge.
If you would prefer to send an item by express courier, please contact us, and we will be happy to provide a street address.
E-312, 3rd-floor Centrum Plaza, Golf Course Rd, Sector 53, Gurugram, Haryana, 122002, India
Call us within India at 0124 410 9036
International: +91 124 410 9036
from 9 am to 7 pm (GMT+5.5), Six days a week.
Step 4 - Receive your new exchanged goods or refund
If an exchange has been agreed, once Blush & Bloom has received the returned goods in the approved condition, we will immediately reship your new goods. Shipping new items is free of charge for faulty goods. If the exchanged items are for 'incorrect size choices' or 'change of mind', then courier charges for collection and/or delivery may be charged.
If a refund has been agreed, once Blush & Bloom has received the returned goods in the approved condition, we will immediately refund the value of goods returned. Please note, Blush & Bloom does not refund any delivery charges under any conditions. All credit card purchases will be refunded via Payment Gateway Provider and may take up to 7 days for clearance.
If your refund is to 'change of mind' or 'incorrect size choice' and is a refund for the full order, Blush & Bloom will deduct 5.5% of the refund. This is because Blush & Bloom incurs a 5.5% fee from Payment Gateway Provider for all credit card transactions regardless of whether the sale is completely refunded or not. Blush & Bloom is not responsible for any bank fees incurred by your bank. All cash purchases will be refunded in cash.