Frequently Asked Questions

 

 

How do I place an order?

All you need to do is simply choose your product, including color and size, and click on the ‘Add to Cart’ button. You can carry on shopping in our portal and add other items to your order until you are ready to pay. You can adjust your order via the shopping cart. Once you have finished adding the products you want to buy all you need to do is proceed to checkout, enter your details, payment method, and detailed delivery address. On the Order Confirmation page, you will need to select "purchase now".

Depending on the payment method you selected, you will be directed to Razorpay’s secure payment processing page. To ensure your payment is fully processed, please do not quit your Blush & Bloom session until Razorpay has approved your payment, and you are redirected back to Blush & Bloom for final confirmation. Once the order has gone through you will receive an email confirming your order has been placed. Blush & Bloom uses secure servers to protect your personal information, including your name, address, and credit card information and our servers support industry-standard 128-bit SSL encryption.

 

What payment methods does Blush & Bloom accept?

We accept Visa, MasterCard, Debit & Credit cards, Netbanking and Cash on Delivery payments. (COD is applicable to India customers only).

Netbanking, Debit and credit card purchases will be processed and authorized by our approved out-sourced vendor solution Razorpay .com. When you select "check out", if you have selected Credit Card / Debit Card/Netbanking via Razorpay, you will be directed to Razorpay .com secure payment processing page. To ensure your payment is fully processed, please do not quit your Blush & Bloom session until Razorpay has approved your payment, and you are redirected back to Blush & Bloom for final confirmation.

All Blush & Bloom payments will be processed in Indian rupee. If you are paying by Cash on Delivery we ask you to please have the exact money ready to avoid our delivery staff having to carry lots of change and be sure to be available to receive the order at the specified address at the time communicated by the courier company. Cash payments must always be made in INR or Indian rupee currency only.

Sorry, but we're unable to accept payment via cheque, bank transfer or any method other than those listed above.

Can I place an Order through Email?

Yes, we also accept orders via email. Simply email us at [email protected] and let us know what you want and your method of payment. We will contact you within 24 hours to discuss your order. Alternatively, if you'd rather speak to a person, please give us a call at 0124 410 9036 and we will process your order over the phone.

 

Is it safe to order online with Blush & Bloom?

Blush & Bloom uses GeoTrust Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. However if you still feel uneasy about ordering online feel free to contact us by email at [email protected] and we will contact you to arrange the order. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company to ensure your credit card is not being used fraudulently.

How is my information protected/kept private?

Your personal information is kept private and confidential at all times. We will never rent or sell your personal information. At no time do we share any of our customers’ information with any other parties for marketing purposes. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We do retain customer contact information in the interest of further communication with our customers. When you create an account with Blush & Bloom we will need to know your name, mailing address, email address, and contact number. When processing your order online, we require your billing address, shipping address, telephone number, credit card number, and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.

We may however use your contact details to inform you of the latest news in maternity & baby fashion & wellness, offers, and products if you have opted to receive them. If you decide you would no longer like to receive these updates, you can unsubscribe at any time. Read our full privacy policy.

 

What are cookies and should I be concerned about them?

To understand better what you do while on our site, we use a browser feature known as a cookie. A cookie is a small data file that's stored by your Web browser on your computer. It's used to do things like see how you navigate our website and remember you and your online purchases when you return. This helps us improve our site, provide better customer service, personalize your online experience, and customize offers to you based on your unique tastes and purchase history.

 

Do I need to set up an account to place an order?

Yes, all purchases must be made with a Blush & Bloom account. When shopping with a Blush & Bloom account, you can:

• Track your orders and review past purchases;
• Create a personalized Wish List that you can email to friends and family for baby shower gift ideas;
• Add sold out items to your Wish List so you can see if more stock arrives;
• Save your billing and shipping addresses so you can shop even quicker next time;
• Add items to your shopping bag that will remain until you remove them or check them out;
• Manage your account details, address book and email preferences;
• Send personalized gift cards to your loved ones via email or post;
• Get free gift wrapping;
• Enjoy free delivery for Indian addresses for customers who spend ₹699 or more.

To create an account, simply click on 'Sign in' and fill out the section titled ‘Create an Account with Blush & Bloom’. 

 

What do I do if I’ve forgotten my password?

If you have forgotten your password, click on the ‘Forgot Password?’ link on the Sign In page. Follow the instructions and we will email you a new password immediately.

 

Which size should I choose?

All products are sold by the sizing system used by the brand/designer. Simply click on the size guide on each product page to get a better understanding about your size for that product. Please note that sizes can vary greatly depending on the brand. Where possible, we have also provided the actual dimensions of products for you to compare with your own body measurements. You will also find a size conversion chart to guide you on every product page as well as a 'size & care' section with further information on how the garment fits, and whether it runs true, small or large in size.

 

How do I know if an item is in stock?

All items are in stock unless "Sold Out" is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.  If a size is not displayed in the ‘Select Size’ option this means that size is currently out of stock.  If the product you want to buy is out of stock, please email [email protected] and we will let you know when we expect it to be back in stock.

 

Which countries does Blush & Bloom ship to?

Blush & Bloom ships within India from https://blushandbloom.co.in. We have a separate website for the UAE with the domain https://blushandbloom.ae and we ship orders throughout the UAE when you shop at our UAE portal.

 

Does Blush & Bloom ship to multiple addresses?

Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. Please contact [email protected] for assistance.

 

How much duties and taxes will I have to pay?

Blush & Bloom are based in India so by default applicable GST is levied on the products.

 

When will my order be sent?

Depending on the availability of the product, all orders placed before 3pm will be dispatched from Blush & Bloom that day. However, any orders placed on a Friday or public holiday will be dispatched on the next business day.

When will my order arrive?

Blush & Bloom delivers throughout India.

Delivery timeframes

Orders placed in Delhi NCR, before 3 pm (India time) will be dispatched that day and delivered by the next business da

India wide orders placed before 3 pm (India time) will be dispatched that day and delivered within 2-3 business days.

Orders placed in Delhi NCR, after 3 pm (India time) will be dispatched the next day and delivered within approximately 1-2 business days.

India wide orders placed after 3 pm (India time) will be dispatched the next day and delivered within approximately 2-3 business days.

Any orders placed after 3 pm (India time), on a Saturday, or on a public holiday may not be dispatched until the next business day. Order cutoff times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

 

Packaging

 

Please note that although we aim to dispatch orders made before 3pm the same day, sometimes we cannot dispatch all orders immediately. Blush & Bloom cannot be held responsible for courier delays and circumstances out of our control. Estimated delivery times are to be used as a guide only and commences from the date of dispatch. Blush & Bloom is not responsible for any delays caused by destination customs clearance processes. Please see our Delivery Information section for more information on delivery time frames.

Is my package insured?

Blush & Bloom insures each purchase against theft and accidental damage during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Blush & Bloom and transfer of responsibility in the same way.. If your box is damaged upon arrival, we recommend that you either refuse the delivery or make a note when signing for it that you are accepting a damaged box.

 

Do I need to sign for my order?

We require proof of delivery for all orders. We cannot authorize packages to be delivered without a signature.

 

Can I change my shipping address after my order has been dispatched?

We are unable to redirect orders once items have been dispatched. Please ensure you provide the correct shipping address when checking out to ensure your package arrives at your desired destination.

 

Can I add items to an existing order?

As a rule, Blush & Bloom prefers not to add any items to an existing order and you will be required to create a new order for the extra items. However, if you contact Blush & Bloom within 2 hours of making your original order either by email at [email protected] or by phone on 0124 410 9036 we will review each request on a case by case basis provided the original order has not already been dispatched.

 

How will I know Blush & Bloom has received and processed my order?

After you place your order, you will be sent an email confirming that your order has been received and your credit card has been charged. Your card is debited at the time you submitted your order at Blush and Bloom via Razorpay. In a rare instance if any of the items you have ordered are not available, we will contact you immediately by phone or email to arrange for a full refund or product exchange if preferred.

 

Where is my order?

Please note that although we aim to dispatch orders made before 3pm the same day, sometimes we cannot dispatch all orders immediately. Blush & Bloom cannot dispatch an order the same day if it was placed after 3pm, or if it was ordered on a Saturday or a public holiday. In these circumstances, Blush & Bloom will endeavor to dispatch the order the next business day.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number which you can enter on the delivery partner’s website to track your order.

 

Blush & Bloom cannot be held responsible for courier delays and circumstances out of our control. Estimated delivery times are to be used as a guide only and commences from the date of dispatch, Blush & Bloom are not responsible for any delays caused by destination customs clearance processes. Please see our Delivery Information section for more information on delivery time frames.

 

What are the returns/exchange policies?

There is nothing that pleases us more than a happy customer. Your satisfaction is our priority. If you are not completely satisfied with your purchase you may return or exchange your item(s) on approval from Blush & Bloom. A return or exchange request must be made within 7 days of receiving your order. Requests made outside this timeframe may not be considered. Blush & Bloom will review every return and exchange request on a case by case basis. All approved return and exchange requests will only be honored provided Blush & Bloom receives the item(s) unused, unworn, unwashed, with no perfume smells or odors, in their original packaging with all tags intact and accompanied by proof of purchase. We are unable to accept goods that are not in the original sale condition. Returned items that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

 

We cannot accept returns on items that were purchased on sale. For exchange requests, if Blush & Bloom do not have your preferred size or color in stock, or the item has been discontinued, we can issue a gift card to the same value, or you can ask for a return request. Blush & Bloom do not offer refunds on gift purchases unless the item is faulty. If the item is faulty the original gift purchaser may wish to make a return request and ask for a refund.

See our full returns/exchange policy and find out how to arrange a return or exchange.

 

What if my goods are damaged or faulty?

We take great care, ensuring your goods have been checked for damages prior to delivery. If however, they are found to be damaged or faulty on delivery, please notify us within 7 days of receiving your goods. A return or exchange request must be made within 7 days of receiving your order. Requests made outside this timeframe may not be considered. Blush & Bloom will review every return and exchange request on a case by case basis.

Blush & Bloom will only issue a refund or exchange for faulty items on approval of fault. Blush & Bloom also offers a repair service. Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. All approved return and exchange requests for faulty items will only be honored provided Blush & Bloom receives the item(s) unused, unworn, unwashed, with no perfume smells or odors, in their original packaging with all tags still intact and accompanied by proof of purchase. We are unable to accept goods that are not in the original sale condition.Returned items that are damaged, soiled or altered may not be accepted and may be sent back to the customer. See our full policy on exchanging and returning faulty items.

 

How do I return or exchange an item?

We hope that you will be delighted with your new Blush & Bloom purchase. If, however, you are not completely satisfied with your purchase, we encourage you to contact us immediately via email at [email protected] or call us on within India at 0124 410 9036 and International: +91 124 410 9036 to arrange an exchange or return request.

 

An exchange or return request must be made within 7 days of receiving your order. You should then return your item(s) within 7 days of receiving an approval email from Blush & Bloom. Items returned outside these timeframes may only be accepted at the discretion of Blush & Bloom and will only be refunded as a store credit. Return or exchange requests made after 7 days of receiving your order will only be granted at our discretion.

 

See our full conditions for returns and exchanges.

 

Will I be refunded the full value of my order?

Blush & Bloom will refund the item’s purchase price less the delivery cost. For India orders less than INR 300 a delivery cost of INR30 is charged and INR150 is charged for all international orders. To cover our delivery costs Blush & Bloom reclaim this charge for all returns. If more than 1 item is returned from one order, the delivery cost will only be deducted once.

 

Does Blush & Bloom offer a repairs service?

Yes, if Blush & Bloom’s vendor partner thinks an item is repairable, we will offer a complimentary repair service via them as per specified timeline from the date of purchase. For more information, please contact [email protected].